Can enhance firms’ architectural agility by facilitating their transformation toward new organisational forms such as “shared service organisation” and “service-oriented enterprise”.
May improve organisational learning and innovation by concentrating technical and managerial expertise and facilitating knowledge sharing.
May increase service quality by forming a customer-oriented mindset within the service organisation and professionalising service delivery.
May also bring political advantages such as enhancing credibility and solving internal conflicts.
In a global economic downturn like today’s, the need to leverage the benefits of shared services becomes increasingly urgent.